Enterprise Social Media
The way of forming interaction and doing business change depending on numerous trends including mobile workforce, proliferation of video communications, and use of social media software in the business. Such new trends actively gathers together the employees, business partners and customers in anywhere at any time and make them work closer to each other and in an integrated way to ensure ushering in a new age in terms of productivity, innovation and growth.
NA softwares ensures rapid access to the necessary information and expertise at the required time. Companies following up complaints and demands of their customers by using Corporate Social Media software are able to communicate with customers in real-time or not. By virtue of analyzing complaints and demands received via Corporate Social Media based on the word and sentence structures, intervention of the correct person to the problem or demand is ensured through competency-based routing. Social media can also be used as a data mining tool by providing analysis and reporting together with software running on different platforms.